FAQS

Yes, there is some equipment and clothing available for student use at no additional charge. Most gear is identified by unique number and issued to individual students, or to an activity group of 10 students. If a student or a group loses a piece of gear or breaks it through unreasonable carelessness then Hillary Outdoors will invoice the school or individual for the cost of replacement. If you have any of your own gear please bring it with you. A list of required clothing/equipment and a list of what Hillary Outdoors can provide at our Centres will be provided to you with your booking information.

Contact us as soon as possible and we will see if we can locate the item/s for you. Please make sure you name or label all your clothing and equipment so they can be easily identified if lost. We can return lost property by post at the owner’s expense and will let you know the process for this if required.

Cameras are permitted during the programme however phones are not permitted. If a student’s phone is their camera, unfortunately they will not be allowed to use it.

Schools sometimes use parents as accompanying adults/helpers. If you are keen to attend with your child’s school please contact the school directly as we do not take independent bookings from parents during school weeks.

We are happy to take an important message only during normal business hours to be delivered to a student at an appropriate time. Please see our Contact Us page for Centre phone numbers. If the matter is extremely urgent we can contact our instructors in the field via radio (emergencies only).

Yes, however we encourage students to bring their favourite food from home, for example gluten-free snacks or bread. In the case of severe allergies we can remove ingredients such as nuts or dairy from meals but we are unable to guarantee there will not be traces of these products in our kitchens, or that there won’t be others in the same area eating these products. You are welcome to contact the Centre directly prior to your child’s visit so that we can ensure we understand all their dietary needs.

Hillary Outdoors needs to receive information about dietary needs at least two weeks before arrival. The is done via the online Medical and Consent Form which is distributed by your school. The school will then provide a summary of dietary and medical information to Hillary Outdoors.

Our first priority in the case of an accident is to resolve the situation and to minimise harm to all concerned, including the person who has had the accident as well as the rest of the group and any Hillary Outdoors or school staff. We will contact a student’s caregivers and school as soon as practicable, and involve them in the communication process. You can read more about our Safety systems here.

If your child becomes ill when they are here, we will seek any appropriate medical attention and we will inform you as soon as practicable. If they are unable to continue with the course, they may be required to go home.

Every morning our field staff have an intense safety briefing where weather is analysed. Each day’s activities are chosen to best complement the weather we are experiencing. No matter what the weather, you will be out there doing something exciting and adventurous.

Great! You can register your group here and our Programme Coordinator will get back to you to discuss your programme needs and availability.

We have a dedicated Bookings Team that can answer all your booking specific questions regarding Tongariro Centre bookings@hillaryoutdoors.co.nz 

Our dedicated Programme Coordinator bookings@hillaryoutdoors.co.nz can discuss requirements around dietary needs and/or medical conditions.

All student dietary needs and/or medical conditions must be disclosed at least 6 weeks prior to the programme start date. This information will be treated as strictly confidential.

As part of the booking process the Teacher in Charge will receive a gear list, as well as all other relevant information well in advance of their programme start date.

Accompanying Teachers/adults supervise the students between 5pm and 8.45am each day with support from our instructors who run evening activities. Overnight expeditions are run by Hillary Outdoors instructors – accompanying Teachers/adults are welcome to join in if they choose. During the daytime 8:45am – 5pm, Hillary Outdoors staff take full responsibility for the students. In the event of a student being ill, we ask accompanying Teachers/adults take responsibility for them. At Hillary Outdoors we welcome any accompanying Teachers/adults to join in with the daytime activities, however this is not a requirement. More information will be provided to you with your booking information.